Our Return Policy
All purchases are final unless your order received is significantly not as described (major defects not shown/mentioned in the listing or if a different colour/size was received than stated).
Whilst we want you to be happy with your purchase, please do note that we are not able to accept returns for:
- Change of mind- Items on Discount/Sale- Items marked as Final Sale- International orders outside of Singapore- Items purchased directly in-store
In the unlikely event where you have issues with the item received, please be sure to flag this to our Customer Service via WhatsApp within 24 hours of the item being successfully delivered. We may, at times, require the item to be returned back to us for further investigation. In the unlikely event that your received item is indeed found to be non-compliant after our secondary checks, LuxLexicon.com will cancel the order and process a full refund to you.
IMPORTANT: Any significant issue with your item must be flagged within 24 hours of us successfully delivering the item to you, failing which, your order shall be deemed as satisfactory with no returns permissible.
