Consign with LuxLexicon

Give your wardrobe a second life.

Frequently asked questions

Buying

How do I buy from LuxLexicon?

Browse our carefully curated collection of luxury pieces online, or visit our store at Palais Renaissance Singapore to experience them in person.

Once you've found the perfect piece, simply complete your purchase online or choose an in-store collection (Singapore only). If you have any questions, our Client Advisors will be happy to assist.

Do you specialise in Hermès?

Yes. LuxLexicon is Singapore's leading Hermès specialist, offering a carefully curated selection of Hermès handbags, accessories and collector pieces.

We also carry exceptional pieces from other leading luxury brands, thoughtfully selected for discerning collectors and luxury enthusiasts.

Can LuxLexicon source an item for me?

Looking for a specific Hermès piece or another exceptional luxury item? Contact our Client Advisors for assistance.

Why should I shop on LuxLexicon?

Founded in 2016, LuxLexicon is Singapore's leading Hermès resale specialist, offering a carefully curated collection of luxury pieces from one of the world's most iconic fashion houses.

Every item undergoes a rigorous authentication process by our in-house specialists before it is offered for sale. Visit our store at Palais Renaissance Singapore or browse online to discover exceptional pieces.

What condition are the items in?

Every item is carefully inspected before it is listed for sale. Each product page includes detailed photos, condition notes and key product information to help you make an informed purchase.

If you'd like additional photos or have any questions about an item's condition, our Client Advisors will be happy to assist.

How do I get more information about an item?

Each product page includes detailed product information, condition notes and images to help you evaluate your purchase.

If you'd like additional information, photos or personalised assistance, simply contact our Client Advisors.

How are items authenticated at LuxLexicon?

Every item listed on LuxLexicon undergoes a rigorous authentication process by our in-house specialists before it is offered for sale. Our team uses industry expertise, specialised tools and extensive reference materials to assess each item's authenticity and condition.

While LuxLexicon is not affiliated with or endorsed by the brands featured on our platform, every item is carefully inspected to ensure it is accurately represented in its product listing page.

How long will it take to receive my order?

Singapore
Standard Delivery: Orders are typically dispatched within 1–2 working days.

In-Store Collection: Available for eligible items at our Palais Renaissance store. Some items are available via in-store pick up only.

International
Orders are prepared within 1–2 working days before being shipped via DHL Express. Delivery typically takes an additional 1–5 working days, depending on the destination.

If there are any unexpected delays, we'll keep you informed every step of the way.

Does LuxLexicon provide any authenticity guarantee?

LuxLexicon serves as an independent platform for buyers and sellers looking for the resale of new and preowned luxury bags. Widely regarded as one of the best in our field, the trust from our clients is at the core of what do. While we have a strict Anti-Counterfeit Policy in place, LuxLexicon is not affiliated with nor sponsored by any of the brands featured for sale on our platform. All intellectual property, trademarks and copyright remain the sole property of their respective brand owners and LuxLexicon in no way, claims to be associated with any of these brands nor do we proclaim - on behalf of the brand owners - to guarantee the authenticity on any item sold on our platform.

All items sold on our platform will still go through a stringent process of quality control and verification checks to ensure that items are indeed as represented by the seller in their listing. Our team of experienced in-house experts have the industry know-how and is also well-equipped with the tools and technology to detect counterfeit items. In the unlikely event an item purchased on LuxLexicon is proven to be inauthentic in the form of a written statement by the principal brands, we shall offer a full money-back guarantee.

What if I have issues with my order after receiving it?

Please note:
Requests must be submitted within 24 hours of delivery. Claims made after this period may not be eligible for review.

We encourage you to carefully review the product description, condition notes, and all photos before completing your purchase. As many of our items are pre-owned or unique, returns are not accepted simply due to a change of mind or differing personal expectations.

If you believe your item is significantly different from the listing or have concerns regarding its authenticity, please contact us via WhatsApp within 24 hours of receiving your order. Include your order number, a description of the issue, and clear photographs for our review.

Our team will assess your case and advise on the next steps. If further inspection is required, we may arrange for the item to be returned for evaluation.

Returns are not accepted for:
Change of mind
Sale or discounted items
Items marked as final sale
International orders
Items purchased directly in-store

Returns are only considered if the item is:
Deemed inauthentic, supported by a written statement from the principal brand; or

Materially different from the product description and photographs on the listing.

What payment methods are accepted on LuxLexicon?

We offer a range of secure and convenient payment options depending on how you shop.

Singapore – In-Store
Cash (Singapore Dollars)
Paynow
Visa/MasterCard/American Express*
Triple-A* (selected items only)
DBS instalment plans*

Singapore – Online
Paynow
Visa/MasterCard/American Express*
DBS instalment plans*

International – Online**
Visa/MasterCard/American Express*

*Additional fees may apply to selected payment methods.
**International orders are charged in your selected local currency where available.

What is the relationship between LuxLexicon and Carousell Luxury?

LuxLexicon and Carousell Luxury are sister brands under the Carousell Group, each offering a distinct luxury shopping experience.

LuxLexicon offers a curated selection of exceptional luxury pieces, with a particular strength in Hermès, timeless handbags, and collector items.

Carousell Luxury features one of Singapore's widest selections of authenticated pre-owned luxury across a broad range of brands, with new arrivals added daily.

Whether you're searching for a rare Hermès piece or exploring a wider selection of luxury brands, our brands offer complementary shopping experiences backed by the same trusted authentication standards.

Looking beyond Hermès? Visit Carousell Luxury at The Centrepoint, Singapore, or browse online at carousellluxury.com.

Why are online prices different from in-store or Instagram prices?

Prices may vary across our sales channels due to differences in payment methods, platform costs, and international pricing.

Singapore online prices include a small adjustment to cover online payment processing and platform-related costs.

International online prices include applicable duties and taxes for eligible destinations, so you can shop with confidence and avoid unexpected import charges upon delivery.

In-store and Instagram prices are based on cash or PayNow payments, and therefore may differ from online prices.

If you're unsure which price applies to your purchase, please contact our Client Advisors.

Selling

How do I sell on LuxLexicon?

Please note: We currently accept consignments at our Singapore store only. Consignors from overseas are welcome, but items must be presented in person for verification and acceptance.

Consigning with LuxLexicon is simple. Start by requesting a preliminary quotation via WhatsApp, or visit our Palais Renaissance store for an in-person valuation.

If your item is accepted, our specialists will conduct a final authentication and condition assessment before confirming the final quotation and accepting it for consignment.

Do I need an appointment to consign my item?

Appointments are recommended to ensure one of our specialists is available to assist you, but walk-ins are welcome during our store's operating hours.

If you'd like a preliminary quotation before your visit, simply contact us via WhatsApp. We also recommend checking our Instagram for any updates on specialist availability or planned leave before visiting.

Which designers do LuxLexicon accept?

LuxLexicon accepts handbags, watches, jewellery, ready-to-wear, shoes (brand new) and more from over 20 of the world's most sought-after luxury brands.

View our full list of accepted brands here.

How is my item’s value determined?

Our quotations are based on several factors, including the item's brand, model, condition, age, market demand and current resale value.

Our specialists carefully assess each item to provide a fair and competitive quotation based on current market conditions.

What happens after I accept my quotation?

Once you accept your preliminary quotation, simply bring your item to our Palais Renaissance store during operating hours.

Our specialists will carry out a final in-person verification and condition assessment before confirming the final quotation. If the item's condition differs significantly from the information provided, we may revise the quotation or decline the item.

How long will it take for me to receive payment?

For consignment sales, payment will be made within seven working days after your item has been successfully sold.

For direct buyouts, payment will be made via PayNow within one working day after the transaction is completed.

Is there a minimum consignment period?

Yes. All consigned items must remain with us for a minimum of 60 days.

If your item remains unsold after this period, you may request a price adjustment to improve its chances of consigning or withdraw your item at no additional fee.

Can I collect my item before the 60-day consignment period ends?

All consigned items are subject to a minimum 60-day consignment period and cannot be withdrawn before this period ends.

Shipping / returns

What is LuxLexicon's return policy?

Please note:
Requests must be submitted within 24 hours of delivery. Claims made after this period may not be eligible for review.

We encourage you to carefully review the product description, condition notes, and all photos before completing your purchase. As many of our items are pre-owned or unique, returns are not accepted simply due to a change of mind or differing personal expectations.

If you believe your item is significantly different from the listing or have concerns regarding its authenticity, please contact us via WhatsApp within 24 hours of receiving your order. Include your order number, a description of the issue, and clear photographs for our review.

Our team will assess your case and advise on the next steps. If further inspection is required, we may arrange for the item to be returned for evaluation.

Returns are not accepted for:
Change of mind
Sale or discounted items
Items marked as final sale
International orders
Items purchased directly in-store

Returns are only considered if the item is:
Deemed inauthentic, supported by a written statement from the principal brand; or materially different from the product description and photographs on the listing.

How can I track my order?

Singapore Orders
For orders within Singapore, please contact our Client Advisors team via WhatsApp for the latest delivery updates.

International Orders
Once your order has been dispatched, you'll receive a DHL Express tracking number. You can track your shipment via the DHL Express tracking link or through your account (where available).

Do you ship internationally?

Yes. We ship to a growing list of international destinations via DHL Express.

Shipping cost, and applicable import duties or taxes are calculated at checkout based on your delivery destination.

If your country isn't currently available, please contact our Client Advisors and we'll be happy to assist.

Who is responsible for customs duties and taxes?

For eligible international orders, the price displayed on the product page is all-inclusive of applicable duties and taxes. This means there are no additional customs duties or import taxes to pay upon delivery.

Shipping charges are calculated separately at checkout based on your delivery destination.
If any exceptions apply, they will be clearly communicated before you complete your purchase.

Is my shipment insured?

Shipping does not include additional shipment insurance unless requested.

If you would like to purchase additional shipment insurance, please contact our team via Whatsapp before your order is dispatched. Insurance premiums vary based on the purchase/shipment value.

Please note that, once your order has been handed over to the delivery partner, responsibility for the shipment passes to the customer in accordance with our Terms of Use.

Shipping destination

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Frequently asked questions

Buying

Selling

Shipping / returns

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Suggestions

Consign with LuxLexicon

Hermès handbags

Size

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Hermès accessories

Hermès jewellery

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Featured brands

Featured brands

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Patek Philippe

Hermès

Audemars Piguet

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Featured brands

Ready-to-Wear

The Birkin Bag

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The Grand Madame

The Vuitton Vault

Frequently asked questions

Buying

Selling

Shipping / returns